Customer Testimonials
Purchased 2013 Kia Sorento on 04/30/2025. Back seat mechanisms were faulty and dealer refused to repair. Costs me $889 at another dealer. They knew it at High Point. After 5000 miles sound one tire worn out and others were iffy. Replaced all 4 tires. Be wary of these people.
Recall notice that killed my car is going to take months to get fixed. I have a 2022 Kia EV6 and up to this point, I have loved the car. There was a recall notice that came in November of 2024 to fix the ICUU. If this part dies (which mine did) the vehicle is rendered undriveable. They have had my car for over a month since it died and there is NO timeline for fixing it. They cannot even give me a loaner and can give no reasonable answer as to why. Stay away from this place because they are terrible.
My wife and I bought a used 2019 KIA Sorento and worked with Simon and it was a great experience. Within 6 months ,we started having electrical issues that kept killing the battery. The dealer tried very hard to diagnose the problem and couldn't find the problem. I was mad and asked the owner to take the car back and it was a bit of a fight but they finally took the car and we were able to purchase a new 2025 KIA Sorento S model. We worked with Brandon Johnson, and he was great to work with. I give the dealership ... Read More DealerRater - Jan 30, 2025
Bought a brand new 2017 kia soul from here. I have always loved Kias this was actually my third kia. I work at a bank i only drive to and from work 6 miles a day and then the normal once a year vacations. I maintain my car like i should and take pride in taking care of it because this was the first brand new car i ever owned.
Fast forward to 2022 I noticed it was burning oil so made appointment did oil consumption test, it passed. i did not understand but im not a mechanic so i took them at ... Read More DealerRater - Mar 20, 2024
Bought brand new kia forte in April 2019. Seats emitting fine particles, dash, door panels, seats, etc full of white, fine particles. Went to Kia, they looked at it. Service said didn't know what to do. Nothing was done. Went back about fibers flying in air again & again. Nothing done. Finally after 3 years they sprayed seats. Not as much particles on dash for 2 weeks. Went back again & again. No satisfaction. Same mess. CLled the Kia Corporation and reported the non-service I had been reeiving. Corp contacted them. No response from HP Kia. Service manager, Mager Elswick will not ... Read More DealerRater - Feb 3, 2024
I bought the car the first week or two of 2023. In February, the battery died and Carolina Kia wouldn't give me a new battery, they just charged the one that came with the car. When I was talking to the service person (Mark Walters) on the phone to see I could get a new battery and I had also told them about five other things that needed fixing, he hung up on me. They kept the car a week and only charged the battery. Nothing else was fixed.
I went to them because I had heard too many bad ... Read More DealerRater - Oct 30, 2023
Could not get the service department to fix my 2023 Kia Telluride and then the Dealership refused to work on it and make it right when I complained and left bad reviews. DO NOT EVER PURCHASE FROM THIS DEALERSHIP !!!!!!
Carolina Kia of High Point is a fantastic dealership. They have honest pricing that matches their website, no additional add ons nor "market adjustments" and are negotiable. If you are searching for a great dealership and a wonderful salesman, look no further than Carolina Kia and Lindsay Laws. Lindsay will definitely take great care of you! Oh, and very quick. Learning the functions of the car took longer than the actual purchasing. This was by far our easiest vehicle purchase ever!
Go see Roderick of Carolina Kia. This guy is awesome when it comes to selling cars. Went with intentions to trade 2 months before I traded. He remembered who I was and what we discussed. Went out of his way to let my daughter watch the soccer play offs on his computer. Just an overall great guy to work with. Would love for Kia corporate to see my review as I messed up on my email review when answering one of the questions. I highly recommend Carolina Kia of High Point. Great group of people to work with.
Top Notch service received from Larry Spates, we received professional service on purchasing a new car.
My Van was delivered to Carolina Kia of High Point North Carolina June 27 2022. my insurance adjuster approved the work on 29 June 2022. It was Two weeks before they checked it out to find problems. The insurance company approved the work to be done and paid them. I have called several times and never got a return call yet today is August 15, 2022 this is day 50 still waiting on a call! I will never own another Kia vehicle I would like to find out what’s going on with my van they have it’s a 2015 my advice is to not have any ... Read More DealerRater - Aug 15, 2022
+ 5 Carolina Kia is and will always be my go-to for car service. I love the spirit of the people and the whole atmosphere. Everyone is always so friendly and welcoming. There is no other better dealership in my 52 years that give better service in my opinion. I recommend them to all I can. They put you at ease and explain in detail the workings of your automobile. Special thank you to Neal, Chris and Haven, and the entire Service Department.
I just purchased a kia soul 2020 and I love it. Steve Holt was very helpful and worked with me to help buy my car.
DONT use service. They're DISHONEST. Told us repair $119.00 actually was $1019.00
Best service department anywhere!! They go above and beyond! Very friendly and efficient! I highly recommend them to anyone in the area that has a Kia that needs service!
I traveled 2.5 hours to meet Larry Spates and my new KIA!!! So worth it, I was in and out with a financed car in 3 hours on a Sunday!! So professional, no bait and switch, just great service from a great guy!!!
Patrick Fowler is Phenomenal!!! It's no wonder he has been a Top Seller @ Carolina Kia for 19 years. I had the pleasure of e-mailing and texting him for nearly a month while I also shopped other dealers-even out-of-state. He is extremely patient and cordial with every inquiry! He earned my deposit on a Telluride SX AWD just this week and I am looking forward to his delivery soon! A gentleman in every way, I highly recommend Patrick!!! Jeff in Winston Salem
I had the pleasure of working with Larry Spates on the purchase of my car. During this search for the right vehicle, I worked with a few dealers and sales consultants. This was the most pleasant experience. Larry made this purchase very easy, from out of town, with his excellent customer service. Once at the dealership, I truly felt like I was really being taken care of and that I truly did receive the best deal. AND everything was set up and ready for me when I got there!!!
We searched for our specific Kia Carnival and called dozens of dealerships from Myrtle Beach to Kentucky. Larry Spates of Carolina Kia of High Point was the most helpful and easiest to work with. Sincerely recommend him if you’re in the market for a new Kia.
Larry Spates went above and beyond on teaching me all about my new car! Overall great experience! Will definitely purchase another car there again in the future!
Exceptional customer service and an amazing deal on the vehicle! Larry Spates set everything up and within an hour I was set to go! Highly recommend the dealership and all of their wonderful sales team!
Great experience during the middle of a pandemic. Actual time spent in dealership less than 30 min. Larry Spates took time to do all necessary communication via telephone and email. Worked with us to put us in the car we wanted for the price we needed. Would recommend to friends and family.
Carolina Kia advertised on Facebook the beautiful Caribbean Blue Kia Soul of my dreams. Larry, at Carolina Kia, made that dream come true! He brought the car to my home. Upon delivery, the passenger seat belt didn't work. The next day the service team repaired like new. Larry even set up my bluetooth for me. 5 stars for the team at Carolina Kia.
Took my car in for a recall. It was repaired in a short period of time. Mr. Moose was very helpful and courteous. After I left, a light was on the dash so took the car back. It was a completely different problem. Mr. Moose contacted Kia and saved me money on the repair. I highly recommend Carolina Kia. They do all my service on my Sorento, wouldn’t trust anyone else.
Larry is a great salesman! Although my credit it's nothing to brag about, he did not give up on me until I had a car!
l had the easiest and the most pleasant used car transaction at this dealer ship. Larry helped me step by step throughout the procedure and kept all his promises. l am so thankful to get this wonderful deal on my VW Golf. Thank you Larry, you are the best asset of this dealership. l appreciate your professionalism. Larry Spates is the guy if you need a car!
This was by far the best car buying experience I've ever had! Angela Dutton is phenomenal. The whole buying process was quick, efficient, and fun. I was in and out of the dealership for less than two hours and drove away with a beautiful 2020 Kia Soul! John in the finance department was friendly, straightforward, and trustworthy. I highly recommend working with Angela Dutton! A+
They tell you one thing and then the finance officer pressure you into buying something you don't need.. never buy another vehicle from them
After being told by Jason at Kia on 3/28 that Carolina Kia was ordering two wheels and possibly four for my car, I called Eric Derby the Service Manager on 4/4 to see if my wheels had arrived. Mr. Derby told me that the wheels had not been ordered and that "we, as a dealer, had decided to step away from this" and "to not get involved in this particular claim". In other words, they refused to order my wheels, which Kia determined are under warranty.
Currently, since 4/4, a Kia Escalated Customer Service Rep has been trying to ... Read More DealerRater - Apr 13, 2018
I want to thank the 6 people that my comments have helped. Also for spreading the word for others not to buy. The word of mouth goes a long way. They have never tried to make this completly right and ran my credit down. So spread the word as much as you can NOT to buy from this dealership. They are not for the consumer, they are for themselves. The less people buy the less people will be robbed. Carolina Kia of High Point I told you what goes around will comes back around. Start the new year off right don'... Read More DealerRater - Dec 30, 2017
Our salesman was Darrywood. He went out of his way to help me get the car that I needed. He made sure I was given top dollar for my trade in and he got my payment as close to what I asked for as he could get it. My husband and I were very satisfied customers because of him.
We wanted to lease a new Hyundai Tuson. We told Gary the deal we wanted.Not one time did he pressure us into buying car..
Not good very bad doesn't stand behind their word. Just a very bad experience. Made previous remarks now vehicle is voluntarily repossessed and I have yet to get a call. Very dishonest people. They have no morals no backbone to make this right. Tried to get them to take the vehicle back the same day but they wouldn't. I cosigned for a new kia vehicle for my ex. Now this Sorento was for me.. So now I'm left with no vehicle..no way to get one as what little credit I did have is now destroyed and ... Read More DealerRater - May 14, 2016
Go see Alan Pope if you are in the market for a new car - The best I have ever dealt with my far. He can help you!!
Good Great service great people They made everything right great service.and great company. Andrew is great. Roderick was super. Kia is a fantastic car.
Drove up to the front door and Jeff came out to greet us and with a pleasant smile. I picked out the car I wanted to test drive and fell in love with it. My son also fell in love with his new Kia Optima. Jeff was very helpful and patient with us, because he was doing two transactions that night. Got us taken care of with all our paper work and answered all our questions. I would definitely buy another car from Jeff Davis and Carolina Kia. Lisa B.
Gary Mitchell was determined to help me with the vehicle I REALLY wanted and not just settle for what I could afford, he helped me negotiate to the price range that was good for me, not just them. I had chosen a vehicle that when Justin in the service dept. was doing the finally inspection before allowing me to leave with the vehicle and heard something different with the engine and wanted to check it out more before taking it home. This was really a new experience for me to have anyone care enough after completing a sale to make ... Read More DealerRater - Nov 13, 2015
Alan P. helped me from beginning to end...from test driving to financing to finding the Hyundai Elantra with the right features that I needed. Well done. RD
Gary Mitchell was very helpful & gave us all our options. He was straighforward, not pushy and remained professional even though my husband is an attorney and used to tough negotiations!!! He and Brian kept working on our deal and I feel we got a fair deal and were treated well.
after i spent 5 hours to buy a car, no one told me about the oil change packages i could buy. I called several times to find out information. i called kia of america ,she caleed several times with no response. Finally she called district manager and she finally got a call back. I still have not gotten a call to this day.A friend was buying a kia for his brother took pics of mine. I told him to go to another dealership and he went to battleground and bought one.
I love this place! The salespeople were super helpful, not pushy at all. I dealt with Alisha and Patrick, they were awesome! They guided me, step by step, and let me make my decision from there. I purchased an amazing car for an incredible price. I couldn't be happier!
I went in just to check things out and to my surprise i left out with a 2016 sorento. I would like to thank Donald Crofton and the Carolina Kia staff everyone was so nice and helpful. I would buy again from Carolina Kia in High Point NC. Thank You Guys!!!!
I went just to check out the deal they had going and even though I didn't qualify for it I still got a good rate because they worked so hard for me to have this car. I had been driving the same car for 15 years and kept sinking money into the Honda. Even though I hated to see her go It was time. Everyone there wanted to help me drive this KIA home. Thanks to Gary Mitchell for telling me all about the car and boy does he know these cars. I was very impressed. I would go there ... Read More DealerRater - Jun 3, 2015
Credit wasn't awesome but they worked super hard to make sure that I got a card I loved. Brian gibble is a credit doctor!
We went there to buy a Kia Sorento after agreeing to a price over the phone. All was good until we were signing paperwork when they just tried to slip past us that the price of the car was $500.00 more then what we agreed upon. Apparently we did not qualify for a Kia finance rebate since we were getting such a good interest rate. Rather then being up front about that fact they just tried to have us sign the paperwork. Needless to say we left and will never plan to do business there. In addition, they kept the registration ... Read More DealerRater - May 25, 2015
Honestly the best car buying experience ever. My husband bought a 2015 Hyundai Veloster. He wanted a black turbo that was stick shift and they didn't have one on the lot but within 24 hours he was driving off in the car of his dreams! Alishia Baker, Rodney Shue, and Gary Mitchell did everything in their power to give him the best price and made their way to another location to pick up the particular Veloster that my husband wanted. We never felt pressured into making a decision that moment and even though it meant more work for them they wanted ... Read More DealerRater - Apr 16, 2015
Alan pope really took care of us, with no fluffing, straight forward and nice. We was in and out in just a couple hours with our new 2015 Forte, thanks Mr.Pope, the Gibson's
Gary Mitchell was the best! I enjoyed the apperance of the dealership and the professional- family feel. Ive been back to the dealership twice with questions and they were answered easily. Gary is very personable and easy to talk to. Thank you Carolina Kia!
I had a great experience with Patrick at this Kia dealership. He was very friendly and informative. I would go back to him and also refer others to him.
Firstly, I bought my KIA new from them in 2005 and have had it most of all it's major service done here. They did three timing belts at required interval and all the oil changes since I bought the car new. I have never had a problem with the staff, or the quality of work performed. I recommend this dealership.
Not willing to negotiate price, I do not recommend buying from this dealership. They are more willing to let a car sit on their lot than negotiate price.
